Help Center

What are your office hours?

Our office hours are Monday to Friday from 9am to 5pm. 

How do I place an order?

Orders are placed via our website.

How late can I place an order to receive next day delivery?

Orders should be placed before 2pm for next day delivery.

Can you do SAME DAY DELIVERY?

At the moment no, however we are working on same day delivery orders.

How far in advance can I place my order?

You can place an order up to 8 weeks in advance.

Can I make any changes to my order after it has been placed?

Yes you can, just send an email to info@poppinballoonsandcakes.com.au with your order number 72 hours prior to the delivery date. 

Can I cancel and refund my order before it is delivered?

Orders can be cancelled and a full refund will be issued by providing 72 hours written notice to info@poppinballoonsandcakes.com.au prior to the delivery date.

Do you do bulk orders?

Absolutely, you can place bulk orders through our website and if you have specific requirements for delivery, packaging or lettering customisation please email info@poppinballoonsandcakes.com.au and we will be pleased to help out.

Can I pick up my order?

Click & Collect is available at Oran Park NSW, we will send you the full  address a day before pickup.

Where do you deliver?

We deliver to all suburbs within the Sydney Metro Area.

Can I select a Date and Time for delivery?

Date for delivery can be selected at checkout. However it is not possible to select a delivery time due to the volume of orders and complexity.

What are your shipping days and time?

We ship Monday to Saturday, all deliveries will occur from 10am to 5pm.

Can I track my delivery?

When your order is dispatched, you will receive a dispatch notification email and/or text message with courier tracking information that will allow you to track the progress of the delivery.

What happens if no one is available to receive the delivery?

The driver will leave the order in the safest place however if there is no safe place the driver will return the order and a re-delivery fee will apply. We will contact you to advise the delivery was missed. Poppin Balloons & Cakes cannot take any responsibility if you provide an incorrect address, contact name, contact phone number or if there is no one to receive the delivery.

Can you deliver to Shopping Centres, hotels, schools, police stations, hospital or businesses?

Yes, however it is recommended not send any gifts/items to offices/locations that close before 5pm or were access is restricted as the driver will return the order back to Poppin Balloons & Cakes. In this case we are not responsible and the order cannot be cancelled and refunded. Re-delivery fee apply.

Can I cancel and refund my order after it is delivered? Order cannot be cancelled or refunded after it has been delivered. 

What payment methods are available?

We accept Mastercard, Visa, Amex, Paypal & Afterpay 

How big are the balloon bouquets/gifts?

The balloon dimensions can be found in each product description. 

What colour combination should I get?  

To make things easier we have selected some scheme colours where you are able to choose the colours that are more popular and convenient to give a great look. All you need to do is place the order online and select the scheme colour you are looking after. If you would like a colour that is not offered please feel free to contact us by sending an email to info@poppinballoonsandcakes.com.au

Can I get my balloon tower or helium Balloons delivery the day before my event? 

You can but all balloons look their best when they are fresh.

I would like my helium balloons to last longer.

All our Helium Balloons include "hi-float". Hi-Float is a non-toxic solution which increase the balloons floats time to up to 2+ days or more if they are kept indoors and out of the direct sunlight. Conditions like temperature, air-condition and high humidity affects the float time of hi-floated latex balloons.

Can I use my balloon bouquets in outdoor areas?

Most of our balloons are usually fine in sheltered conditions. When using balloons outdoors, things like wind can cause balloons to tangle, pop because of friction with the ground/walls or either pop when they are blown into something sharp.  Direct sunlight can cause the colour to fade and loose shine, heat may also cause helium in the balloon to expand and pop the balloon.

The best way to keep your balloons last for days are by keeping them away from friction with any surface, indoors and out of the direct sun and heat.

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